Knowledge Management @ Xerox Corp

1906 was an important year in the history of Xerox. In that year, the Haloid Company (Haloid), which first commercialized the process of photocopying, was set up.

It was also the year in which Chester. F. Carlson (Carlson), the inventor of photocopying, was born. Carlson was a patent attorney and part-time researcher and inventor.

His job at the patent office in New York required him to make a large number of copies of important patents. Carlson, who was arthritic , found this a painful and tedious process...

One of the first and most talked about knowledge initiatives at Xerox was "Eureka". Eureka was a grassroots level initiative designed mainly to allow the company's field and service representatives to share intellectual capital to save time as well as resources...

Although Xerox began making conscious efforts to position itself as a knowledge company in the 21st century, analysts believed that it was a knowledge company since its inception...